COVID-19 POLICIES AND PROCEDURES
Last Updated on July 11th, 2022

We are currently open and operating all services.
We’ve modified our operations to increase your safety and comfort when attending training courses at Luv-A-K9, including:
  • Sanitation stations located throughout our facilities, namely at all entrances and exits. 
  • Enhanced and increased daily cleaning measures. 
  • Physical distancing.

 Facility Entry and Exit

  • All students arriving will be required to enter through the front door.
  • All students leaving will be required to exit through the back door. 
  • Doors will remain locked while classes are in session to ensure there is no cross over from one class to another.

 How Your Course Will Run

  • For your added comfort, we have limited our course sizes. There will be no more than seven (7) dogs per course at our West Campus location, and no more than eight (8) dogs per course at our East Campus location. Beginner Obedience and Senior Puppy Courses will be limited to six (6) dogs at our West Campus location and seven (7) dogs at our East Campus location.
  • For obedience courses, each student will have a dedicated training area. Upon entering the training room, our trainers will assign you to your training area which will be indicated on the wall with a numbered sign.
  • Your trainers (who you will have a minimum degree of close interaction with) are up to date on their vaccinations.

Example of a current Course Offering with physical distancing measures in place

COVID-19 Attendance Policies

  • Refunds - Currently our courses have limited capacity to allow for proper social distancing. This means we require that our students put down a full, non-refundable payment for the course to secure a space. Once you have chosen a date and time for class, we will issue an email invoice which will allow you to pay by VISA, MasterCard, American Express or E-Transfer. Your spot can not be secured until your payment is received. 
  • Course Transfers - We require fourteen (14) days prior to your course start date to transfer you to another day and time. Requests that happen less than 14 days from your start date will not be granted. 
  • Missed Classes/Make Up Sessions - As our class sizes are reduced to 6-7 dogs from pre-pandemic levels, our courses fill to capacity, and so we are not able to offer make up sessions at this time. There simply isn’t space in other in-session courses, and so these requests can not presently be accommodated. If you have to miss class for any reason, we ask that you follow along with the Homework Book we provide you on the first day of class. We are here to support via phone or email as best we can for any questions you may have or clarity you may need!
  • Please Note - by registering for a course, you acknowledge that we are operating in a pandemic with uncertain and fluid conditions. We will operate as long as government regulations allow us to do so as an essential service. If you choose to withdraw from your course due to your own personal, reduced level of comfort, we completely and totally understand and respect your decision! But as the service is safely and legally allowed to be provided, withdrawal due to personal circumstances will not be grounds for a refund or future make-up classes. If we are forced to closed, you will be given the opportunity to complete your classes as soon as we are again legally able to provide the services.

Our Facilities

  • Are well ventilated with filtered air and up-to-date overhead HVAC systems
  • Where applicable, trainers will handle doors and gates. 
  • Currently Luv-A-K9 is only allowing registered clients into our facilities, meaning that there will be no access to "pop in" to our space to ask about training, register for courses or purchase items. This must be done through our office by phone or email and online store.

If More Lockdowns Occur

If there are further lockdowns, we will follow our established and implemented lockdown protocols for indoor group courses:
  • If you are scheduled to begin a course, your course will be delayed.
  • If your course is already in session, your course will be paused.
  • When a reopening date is known, we will contact you by email with specific details about your course and its adjusted start/resumption date. Your selected day and time slot will not be affected (i.e if you’re signed up for Tuesdays at 4:00 PM, your course will start/resume on Tuesdays at 4:00 PM); only the calendar start date/resume date changes. 
For puppies, course content will be revised accordingly to ensure you’re learning the most relevant skills based on your puppy’s age at the time of reopening. 

As noted upon registration, we are not able to provide refunds. When shutdowns occur, you will be provided with the opportunity to complete all of your scheduled classes as soon as we are legally and safely able to provide our services. You will not lose your money or deposit: you will just have a later start date and/or finish date than expected. We thank you immensely for your understanding.

Any further changes in provincial lockdown procedures or our present industry designation will be proactively communicated to our clients by our management team.